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Overview
Our goal is to ensure you have a smooth and confident shopping experience with our leather products. While leather is a natural material and may have slight variations in texture, color, and grain, we stand behind the quality of every item we ship. If for any reason you’re not satisfied, our 7-day return window gives you the option to request a return or exchange.
To be eligible for return, the product must be unused, unaltered, unwashed, undamaged, and returned in its original packaging with all tags intact. Items showing signs of wear, scratches, stretching, stains, or any damage caused after delivery will not be accepted.
Our return process applies only to standard purchases; custom-made, personalized, engraved, or limited-edition leather items are strictly non-returnable unless they arrive damaged.
Once a return is initiated, the customer is responsible for safely packaging the item to prevent transit damage. We reserve the right to inspect the returned product and determine approval based on its condition at the time of arrival.
Refunds are issued only according to the criteria listed below, based on the condition of the returned item and eligibility category (regular-priced vs sale items). Shipping fees, handling charges, and COD fees (if applicable) are non-refundable under all circumstances.
Our policy ensures fairness, transparency, and protection for both the customer and the brand, while maintaining high hygiene and quality standards for leather goods.
Returns
To initiate a return, contact our customer support team with your order number, reason for return, and clear photos of the product.
Once your request is approved, you will receive instructions on how to send your item back.
We do not accept returns for:
• Used, worn, or damaged items
• Products without original packaging or tags
• Items returned after the 7-day window
REFUNDS
Once your returned item is received and inspected, we will notify you via email about approval or rejection.
If approved, the refund will be processed to your original method of payment within 7–10 business days.
Refunds apply only to regular-priced items and exclude shipping fees.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We offer exchanges only for defective, damaged, or incorrectly delivered items.
Exchange requests must be made within 7 days of receiving the product.
The product must be unused and in original packaging.
If the requested exchange item is unavailable, store credit will be issued.
Shipping returns
Customers are responsible for shipping costs for returning their item unless the return is due to an error on our part (wrong item delivered or defective product).
Shipping costs are non-refundable.
If you are shipping a product valued over a certain amount, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Any damage caused during return transit due to improper packaging may result in rejection of the return.
Need help?
Contact us at {email} for questions related to refunds and returns.